OUR WEBSITE IS CURRENTLY HAVING WORK DONE, WE ARE STILL TAKING ORDERS VIA EMAIL mikeanddonna@xtra.co.nz OR 021 258 8831.

DELIVERY AND REFUNDS

FREE DELIVERY
Paper Dolls currently deliver within the Auckland Metropolitan and Local Towns areas only and all deliveries over $65 are FREE of charge.

WEEKDAY DELIVERY 
Monday to Friday the cut off for orders is 10.00 am for same day delivery. Orders placed after that time on Friday are delivered on the following Monday. 

We will accommodate and work with you if an urgent delivery was required, please note this may incur an additional cost. Ph: 0800 222 112 or E: hello@paperdolls.co.nz

RURAL DELIVERY
Delivery will be made as soon as possible but may take 1-2 days depending on location.

 


SPECIAL INSTRUCTIONS
Please note that we require exact information with regard to delivery in the SPECIAL INSTRUCTIONS section of your order during the checkout process. Ensure you include details with regards to where the delivery may be left if no one is available to receive it. Our courier does require a signature for delivery unless you advise otherwise when ordering.

SPECIFIC DELIVERY DATE
If you would like to request a specific delivery date, please advise the date in the special instructions area when checking out. Please also leave any other important information such as a recipient allergy, or anything else we need to know to make sure the recipient is thoroughly delighted with the gift they receive.

ASSISTANCE
If you have any concerns about your delivery please contact us on Ph: 0800 222 112 or email hello@paperdolls.co.nz

PROMISE 
Our promise to you is 100% service and quality of our products and flowers. 

FLOWER CARE
All our flowers are bought at the Auckland Flower Markets 3 days per week.

To keep your flowers fresh for as long as possible, re-cut stems and place in a vase of clean water with a portion of the contents of the sachet provided with your bouquet. The water should be replaced every second day.

We suggest keeping your flowers away from direct sunlight or other heat sources.

Enjoy!!!


RETURNS & REFUNDS

Your satisfaction with our service and our products is important to us.

We will take the utmost care in the preparation and processing of your order. We use high-quality components and take pride in the quality of our products.

If, for whatever reason, we are unable to satisfy your order (such as, for example, because a component is unavailable or is out of stock), we will replace it with a product as close as possible to the product you ordered or, if we are unable to do so, with a replacement product of equal or greater value.

We will replace any product that arrives in a damaged condition. Please call or email us with a description of the damage as soon as possible after you receive it. All purchases from this Site are covered by the Consumer Guarantees Act 1993, which guarantees any goods which you purchase for personal use may be returned, if they are considered faulty, for replacement, repair, or refund of the purchase price, within a reasonable amount of time (as defined in the Act).

Should you be unhappy with your order for whatever reason, we will do our best to resolve any problems in a timely manner.

In order to fulfill your order we need to purchase perishable items in advance of the date of the delivery or your order. You may cancel an order with us at any time up to 3 days before the delivery date of your order. If you decide to cancel your order within this period, your credit card will be charged up to 50% of the value of your order, plus an amount equal to the delivery fee. Any further charge to your credit card will be reversed.

You may return non-perishable goods because you have changed your mind and no longer wish to purchase the goods. You must notify us that you wish to return the goods within 3 days of receipt, and you must return the goods in their original condition and packaging to be received by us within 7 days of delivery. 

Paper Dolls will credit your credit card for a sum equal to the cost of the non-perishable product excluding handling and delivery costs.

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